Ahold Delhaize Group is one of the world's largest food retail groups and a leader in both supermarkets and e-Commerce. Its family of great, local brands serves more than 50 million customers each week in Europe, the United States and Indonesia. Together, these brands employ more than 420,000 associates in more than 7,000 grocery and specialty stores. Our AD Group is based in Zaandam in the Netherlands, but AD Group associates also work in all the countries we serve. This team supports all our great local brands in finance, HR, IT, legal, communications, sustainable retailing, and other key functions. 

Global Change Manager

We are seeking a highly organized and experienced Global Change Manager to lead and coordinate the change management process for our Identity and Access Management (IAM) functions across a large, complex, global enterprise. This role is responsible for ensuring that all IAM-related changes are managed in compliance with ITIL best practices, minimizing risk to business operations while enabling rapid and secure transformation.

The ideal candidate will have deep knowledge of ITIL change management, strong experience in identity and access governance, and a proven ability to work with cross-functional teams across different regions and time zones.

About Ahold Delhaize

We’re Ahold Delhaize, one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together with our 19 strong local retail brands all over the world, we aim to make a meaningful difference in the lives of our customers, our people and the world around us. We offer a highly dynamic, international work environment in which our employees thrive.

Key responsibilities of your role

Your role is highly diverse and encompasses various responsibilities. Here are the key ones:

• Own and govern the global Change Management process for IAM, ensuring adherence to ITIL best practices and company policies.
• Review, assess, and coordinate all IAM-related change requests (CRs), including provisioning, de-provisioning, privileged access changes, role modifications, and application onboarding.
• Act as the primary liaison between IAM teams and the global Change Advisory Board (CAB) to ensure accurate risk assessments and timely approvals.
• Maintain and continuously improve IAM-specific change workflows, templates, documentation, and metrics.
• Develop and enforce controls to ensure segregation of duties, compliance with regulatory and internal audit requirements, and minimal impact to production systems.
• Collaborate with global stakeholders including IT Security, Service Management, Application Owners, and Infrastructure Teams to align change activities with business priorities.
• Monitor and report on KPIs/SLAs related to change success rate, lead time, and post-implementation reviews.
• Lead post-implementation reviews for failed or high-impact changes, identifying root causes and recommending preventive actions.
• Support audits and compliance efforts by providing change records, evidence, and process descriptions.
• Participate in IAM program governance and transformation initiatives, advising on change-related risks and implementation strategies.

What’s in it for you?

Aside from what we ask of you in this role, we also have a great deal to offer you: plenty of growth opportunities and various cross-brand career options; flexible working hours; a hybrid working model (we ask you to spend at least 50% of your working time at the office); and the chance to drive meaningful change on a global scale. You can look forward to a good work-life balance, and the chance to work in an inclusive environment that wholeheartedly encourages growth and welcomes you just the way you are.

Requirements

We think you’ll be best geared for success if you meet the following requirements:

• Bachelor’s degree in information technology, Cybersecurity, or a related field (or equivalent experience).
• 5+ years of experience in Change Management within a large-scale enterprise environment.
• 3+ years of experience specifically in Identity and Access Management or Information Security.
• In-depth knowledge of ITIL frameworks, with ITIL Foundation Certification (ITIL v4 preferred).
• Familiarity with IAM tools and concepts (e.g., SailPoint, CyberArk, Azure AD, Role-Based Access Control, PAM, SSO, MFA).
• Strong understanding of governance, risk, and compliance (GRC) principles.
• Proven track record of managing change in complex, global, and regulated environments (e.g., SOX, GDPR, HIPAA).

Preferred Requirements:

• ITIL Intermediate or Expert certification.
• Experience working with ServiceNow, Jira, or similar ITSM platforms.
• Background in audit, compliance, or identity governance programs.

Apply now!
Are you keen to join the team? Even if you don’t tick all the boxes, but you still believe you have the personality and skills that make you a suitable candidate, we strongly encourage you to reach out to us. Apply now via the button on this page.

At Ahold Delhaize and our local brands, we broadly define diversity as being inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more, and we accept all people for who they are.

The AD Group sets global strategies frameworks, facilitates the sharing of best practice and encourages economies of scale. Great examples include sharing technology and digital know-how, so we can continue to lead in online and in-store retailing, setting global targets for healthy and sustainable products-including reducing food waste, use of plastics and making our products healthier to use and eat, and championing development for our future leaders-from learning about the digital mindset to leading our stores of the future. 

Under the federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click  the link to view the in-network rates and out-of-network allowed amounts and billed charges under the welfare benefits plan in which GSO participates

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.