Ahold Delhaize is one of the world's largest food retail groups and a leader in both supermarkets and e-Commerce. Its family of great, local brands serves more than 50 million customers each week in Europe, the United States and Indonesia. Together, these brands employ more than 420,000 associates in more than 7,000 grocery and specialty stores. Our Global Support Office (GSO) is based in Zaandam in the Netherlands, but GSO associates also work in all the countries we serve. This team supports all our great local brands in finance, HR, IT, legal, communications, sustainable retailing, and other key functions. . 

Adoption Specialist – People Development

Are you passionate about driving innovation and enhancing the associate experience? Join us as an Adoption Specialist and lead the successful implementation of cutting-edge HR technologies and data-driven solutions. This role offers the opportunity to make a significant impact on our organization and contribute to a positive, engaging work environment. 

About Ahold Delhaize

We’re Ahold Delhaize, one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together with our 19 strong local retail brands all over the world, we aim to make a meaningful difference in the lives of our customers, our people and the world around us. We offer a highly dynamic, international work environment in which our employees thrive.

This involves:

As an Adoption Specialist, you will be joining our AD Group HR Tech department as part of the People Development team. You will be given the freedom and responsibility to take ownership of your work and broaden your horizons by working together with knowledgeable colleagues from different countries who have an abundance of expertise in many areas. We will continuously support you and help you build on your talents and skills for the future. 

Key responsibilities of your role

Your role is highly diverse and encompasses various responsibilities. Here are the key ones: 

• Change Management (25% of time spent): Develop and implement effective change management strategies to ensure smooth transition and minimal disruption during the adoption of new technologies. 

• Training and Development (25% of time spent): Design and deliver training programs to ensure associates are proficient in using new tools and technologies. 

• Stakeholder Engagement (20% of time spent): Collaborate with E2E Process Specialists and Business Analysts to align adoption strategies with business objectives. 

• Communication (15% of time spent): Create and disseminate communication materials to promote awareness and understanding of new initiatives. 

• Feedback & Continuous Improvement (10% of time spent): Gather and analyze feedback from associates and stakeholders to continuously improve adoption strategies and user experience. 

• Performance Monitoring (5% of time spent): Track and report on adoption metrics, providing insights and recommendations for improvement. 

What’s in it for you?

Aside from what we ask of you in this role, we also have a great deal to offer you: plenty of growth opportunities and various cross-brand career options; flexible working hours; a hybrid working model (we ask you to spend at least 50% of your working time at the office); and the chance to drive meaningful change on a global scale. You can look forward to a good work-life balance, and the chance to work in an inclusive environment that wholeheartedly encourages growth and welcomes you just the way you are.

Requirements

We think you’ll be best geared for success if you meet the following requirements:

• Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field. Advanced certifications or a Master’s degree in a relevant field is highly desirable. 

• A strategic and collaborative communicator with strong organizational sensitivity, adaptability, and vision - able to influence, align, and drive large-scale adoption across complex, global environments. 

• 4 + years of experience in bringing strategic change and HR tech expertise, combined with strong visual communication skills - able to independently create polished, high-impact training and communication assets - including infographics, presentations, and training materials - that resonate with senior stakeholders and drive adoption at scale. 

Apply now!
Are you keen to join the team? Even if you don’t tick all the boxes, but you still believe you have the personality and skills that make you a suitable candidate, we strongly encourage you to reach out to us. Apply now via the button on this page, or feel free to contact Katie Hillman via Katherine.hillman@aholddelhaizeusa.com if you have any questions.

At Ahold Delhaize and our local brands, we broadly define diversity as being inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more, and we accept all people for who they are.

The GSO sets global strategies frameworks, facilitates the sharing of best practice and encourages economies of scale. Great examples include sharing technology and digital know-how, so we can continue to lead in online and in-store retailing, setting global targets for healthy and sustainable products-including reducing food waste, use of plastics and making our products healthier to use and eat, and championing development for our future leaders-from learning about the digital mindset to leading our stores of the future.

Under the federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click  the link to view the in-network rates and out-of-network allowed amounts and billed charges under the welfare benefits plan in which GSO participates

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.