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Job Title: Director IAM Operations
Job Objective
As the Director of IAM Operations at Ahold Delhaize, you will spearhead the transformation of our global Identity and Access Management (IAM) Service Delivery into a high-performing, agile operation. Your portfolio will include services such as Enterprise Active Directory, Azure AD, IBM ISIM/ISAM, MFA, Certificate Services, Access Provisioning, Access Reviews, and Privileged ID Management across all operating companies. This role is pivotal in ensuring the secure operation of our business functions and supporting Ahold Delhaize’s ambition to be a high-performing, innovative, and inspiring workplace. Your leadership will be crucial in maintaining the reliability and excellence of our IAM services under all circumstances.
Key Responsibilities:
- Leadership & Strategy: Reporting to the VP IAM Platform and Architecture, you will work closely with global and local IT teams to define smart objectives, set key priorities, and achieve ambitious targets.
- Service Excellence: Ensure the seamless operation of IAM services that support over 550 K users, which are critical as our organization's first layer of defence.
- Innovation & Transformation: Drive the adoption of new technologies, processes, and tools to foster an innovative culture. Lead by example with a strong drive for excellence and continuous improvement.
- Team Development: Build and sustain high-performing teams through proactive leadership, effective change management, and a focus on engagement and skill development.
- Operational Efficiency: Assess and optimize processes for efficiency and effectiveness, ensuring best practices are shared and implemented across teams and stakeholders.
Desired Attributes:
- Autonomous & Decisive: Ability to act independently, take calculated risks, and make decisive actions.
- Customer-focused: Highly ambitious and customer-oriented, with a commitment to delivering reliable IAM services.
- Inspirational Leader: Inspire and motivate teams with excellent communication skills, professionalism, and a relentless pursuit of higher targets and new ambitions.
Reporting lines / Org chart
Key Result Area’s / Goals
- IAM Service Management and Optimization
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- End-to-End IAM Service Excellence: Deliver comprehensive IAM services globally, ensuring alignment with agreed service levels from Service Delivery to Business.
- Lifecycle Management: Oversee the entire lifecycle of IAM services, ensuring stability, availability, and seamless integration of IAM requirements during projects.
- Business Relationship Management: Foster strong business relationships, manage key business drivers, and enhance customer satisfaction.
- Service Level Reporting: Create and report on business service level agreements and performance metrics.
- Identity and Access Management Delivery: Ensure the effective delivery of identity and access management services.
- Stakeholder Communication: Report status and progress on business service level agreement performance to stakeholders.
- Vendor and License Strategy Optimization: Collaborate with Enterprise Architecture and Global ISO Strategy and Transformation to optimize vendor and license strategies, as well as security measures.
- Technology Value Maximization: Maximize the value of existing technologies and make informed decisions on technology replacements, considering business improvements, cost, scale of change, and delivery time.
- Security and Compliance: Ensure all security and compliance aspects are integrated (secure by design, control objectives, compliant by design).
- Convergent Solutions: Advocate for convergent solutions unless a strong case for divergence exists.
- Supplier Contract Negotiations: Support negotiations for major supplier contracts.
| Metric - Client satisfaction rates
- Service Availability and Uptime
- Process Efficiency
- Security & Compliance
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Time spent |
- IAM Service Delivery
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- Global IAM Service Delivery: Develop and lead a global IAM service delivery capability, supporting approximately 550K users.
- High-Performing Team: Build and nurture a high-performing IAM service delivery team, ensuring stability and swift execution across diverse IAM services.
- Strategic IAM Agenda: Drive the Ahold Delhaize IAM agenda and priorities, encouraging engagement with retail business processes and leveraging IAM to enhance competitiveness and continuous improvement.
- Performance & Talent Management: Implement Ahold Delhaize’s standards for performance and talent development, recognizing excellence and providing constructive coaching for underperformance.
- Employee Engagement: Utilize insights from engagement surveys to inspire and motivate the team, focusing on leading by example, embracing diversity, and clearly communicating the reasons for change.
- Operational Efficiency: Identify and pursue opportunities to enhance efficiency, reallocating resources to better support business needs.
- Workforce Optimization: Ensure optimal workforce quality and quantity to meet organizational demands.
- Employee Development: Coach, guide, and develop employees, aligning with Ahold Delhaize’s core values.
| Metric - Service availability and uptime
- Operational efficiency
- Security metrics
- Compliance and audit
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Time spent |
- Leadership and Financial Management
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- Vision and Leadership: Establish a clear vision for the IAM team, leading by example and setting high standards for performance and behavior.
- Team Development: Build and nurture a high-performing IAM team, ensuring effective engagement with IT and business stakeholders.
- Thought Leadership: Act as a thought leader in IAM, driving innovative solutions and strategic initiatives.
- Inspiration and Motivation: Inspire and motivate the IAM team to achieve their best, fostering a positive and productive work environment.
- Workforce Optimization: Ensure optimal workforce management, balancing quality and quantity to meet organizational needs.
- Training and Orientation: Ensure all IAM team members receive comprehensive orientation and training.
- Employee Development: Coach, guide, and develop IAM employees, providing opportunities for growth and professional development.
- Strategic Implementation: Clarify and implement the IAM strategy within the team’s area of responsibility.
- Commitment to Strategy: Motivate team members to commit to the IAM strategy and strive for extraordinary achievements.
- Performance Management: Oversee and report on the performance of IAM operations, ensuring alignment with strategic objectives.
- Objective Setting and Accountability: Set clear performance objectives for direct reports and hold them accountable.
- Corrective Actions: Take appropriate corrective actions to ensure the achievement of business objectives.
- Feedback and Improvement: Conduct regular feedback sessions to identify areas for improvement and recognize high performance.
- Inclusive Team Building: Foster an inclusive team environment, ensuring continuous development and a positive working atmosphere.
- Financial Management: Drive down the cost of IAM services while meeting service level agreements, propose cost-efficiency initiatives, and balance trade-offs between cost, risk, and quality.
| Metric - Team vision and core values
- Employee engagement and satisfaction
- Retention rate
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Time spent |
Context
- Ahold-Delhaize entails almost 7500 stores with 413.000 associates, characterized by 19 trusted brands with strong local identities in 10 countries
- Combined revenues in 2021 were over €75 billion
- Ahold-Delhaize is serving over 55 million customers per week in the United States and in Europe
- The global Tech function has a budget of €1.3 billion, employing over 3,500 assoicates worldwide.
Differentiating Criteria Job Content
| Grade 19 |
Complexity | - Highly visible role, includes daily interaction with leadership
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Impact/scope | - Have daily interaction with business executives across the regions
- Requires outstanding collaboration and communication skills
- Coordinate and prioritize business requests and manage expectations on the delivery
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Stakeholder Management | - Be capable of engaging, managing expectations and pushing back on Business executives
- Understands cultural differences and shifting workforce composition and acts accordingly
- Responsible for coordination and alignment of different IAM products to deliver business requests
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Communication | - Good influencing, interpersonal, and communication skills
- Ability to inspire and influence a diverse workforce
- Quickly gaining the respect of individuals at all levels
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Autonomy | - Works independently
- High degree of autonomy regarding stakeholder management
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Social Interaction | - Senior / executive leadership
- Multiple internal and external contacts and groups with conflicting interests
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Requirements
| Grade 19 |
Education | Master working and thinking level |
Experience | Strongly preferred is a minimum of 10 years of relevant experience in a technical environment |
Skills | - In-depth knowledge of IAM principles, concepts, and best practices
- Strong project management skills to oversee management/implementation of IAM transformations
- Demonstrated leadership skills to drive teams, manage stakeholders, and motivate team members
- Solid technical background
- Demonstrated experience with security standards and regulatory requirements relevant to IAM (such as GDPR)
- Demonstrated proficiency in IAM products
- Strong interest in IAM landscape and ability and willingness to stay updated with trends and new industry best practices
- Strong communication and stakeholder management skills
- Strong project planning skills
- Strong demonstrated reporting abilities to measure and improve effectiveness of IAM platform
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Physical | N/A |
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