Loyalty & Customer Product Owner

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Loyalty & Customer Product Owner

  • Bachelor
  • Technology
  • Bachelor
  • AB Vassilopoulos
  • GRC
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  • To be courageous
  • To live wholeheartedly
  • To keep growing
  • A team player
  • Passion for your expertise
  • True tech-savvy

How you can
make a difference

Job’s purpose

We are seeking a dynamic and experienced IT Loyalty and Customer Product Owner to lead the loyalty and customer related solutions within our organization. As the Product Owner you will play a pivotal role in managing demand in areas shaping our loyalty schema platforms and overseeing all customer data – related activities. This role requires understanding of loyalty schema best practices, as well as expertise in online and offline customer related journeys.

What you will focus on

  • Support in the development and communication of a clear product vision related to loyalty and customer journeys.
  • Gather requirements in cooperation with business counterparts and digital experts in order to support product roadmap and translate them to functional requirements
  • Manage and prioritize the product backlog, ensuring it contains well-defined user stories, features, and technical tasks related to the core retail domain.
  • Work closely with cross-functional IT teams, including other product owners, and business analysts, to facilitate the successful delivery of product features
  • Identify areas for continuous improvement within loyalty and digital domain as well as other systems in the respective domain, implementing enhancements to drive greater efficiency and effectiveness
  • Lead training sessions for end users and other IT stakeholders
  • Analyze preferences and requests of end users.

Who we are looking for

  • University Degree in Information & Computer Technology, or any other discipline of technical orientation. Master’s degree will be considered an asset
  • At least 2 years of relevant IT working experience, experience in the retail industry would be considered a plus.
  • Very good working knowledge on the following areas: online commerce, customer care, digital journeys.
  • Experience of complex IT landscapes and large organizations
  • Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian)
  • Excellent command of the English language both written & spoken.
  • Ability to travel (Europe) up to 10% depending on the nature and the duration of the assigned projects/work.

Your value

  • Critical & Analytical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions
  • Proactivity |Take initiatives, anticipate needs and actively seek opportunities for improvement
  • Time management | Prioritize tasks effectively, manage time efficiently
  • Authentic Communication | Deliver messages in a clear, compelling, and concise manner
  • Togetherness | Value team’s ideas, uniqueness and safeguard belonging
  • Digital Savviness | Be acquainted with and expand digital culture, enhance new technologies and approaches in field of expertise

We care for you 

  • Hybrid way of Working
  • Free lunch break in our restaurant
  • Free parking
  • Lifelong learning and development
  • Wellbeing Program


A place where everyone belongs 

We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Certified by Diversity Charter Greece and SHARE Equality Label  


We Give Our Best to Make a Difference in People’s Lives    

#EdoToKaloEinaiGiaOlous #proudABers


Start your retail journey and live our values of care, teamwork, humor, integrity and courage.

*All applications are treated with utmost confidentiality

matters to us?

Ahold Delhaize is one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together, we help people eat well, save time and live better – it’s how we make a difference. And we do it because we care: for our customers, our people and the world around us.

Be courageous

"I realized how much impact you can truly have as an individual, working for such a huge international company.”

Live wholeheartedly 

“The support this company has always offered means the world to me."

Keep growing

“I feel the freedom to show initiative, propose changes and try new things. Having that freedom gave me wings to fly.”

Meet your colleagues

What our selection
process looks like?



Share your enthusiasm for Ahold Delhaize or of our great local brands — explain why do you want to work for us and how you can add value. Your goal is to engage the hiring manager and to get them thinking about you as a potential new hire. Give it your all!


Job interview(s)

After you have been selected and depending on the role, you will be invited for one or more job interviews. The job interview, which is a two way conversation, will take place online (via Teams) or at the office. You will be informed by the recruiter. This is your moment to shine (but you always do ofcourse)


Online Assessment

When both parties would like to continue the conversation you will be invited for an online assessement, also known as pre-employment tests. The purpose of the test is helping hiring manager determine whether a candidate has the skills, work style, knowlegde of personality to succeed in a the role. 


Job Offer

We are thrilled to get you onboard and would like to offer you the job. In this phase we start the conversation about the details which comes with the job, such as compensation, benefits and other contract details. 


Welcome the Ahold Delhaize family

We do our utmost for you to feel at home, heard and valued and encourage you to be courageous, live wholehearted and keep growing. Therefore, we start the (pre)onboarding process as soon as you accepted the job offer. This process includes a technical and functional onboarding within Ahold Delhaize or our great familiy of local brands. 

Need help with application or orientation?

Hello, send me a message and I'll be happy to help you


Talent Acquisition Partner

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