Customer & Digital Product Manager

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Customer & Digital Product Manager

  • ΑΘΗΝΑ
  • Bachelor
  • Technology
  • Bachelor
  • AB Vassilopoulos
  • GRC
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  • To be courageous
  • To live wholeheartedly
  • To keep growing
  • A customer centric focus
  • A solution-oriented attitude
  • Business awareness

How you can
make a difference

Job’s purpose

We are seeking a dynamic and experienced IT Customer and Digital Product Manager. As the Loyalty & Ecommerce Product Manager, you will play a pivotal role in driving the strategy, development, and execution of loyalty and ecommerce initiatives across online and offline channels. You will lead a team of product owners responsible for specific areas such as ecommerce platform enhancements, loyalty program optimization, fulfillment solutions, and media monetization strategies. Applying agile methodologies, you will collaborate closely with cross-functional teams to deliver innovative products and features that enhance the customer experience and drive business growth.

What you will focus on

  • Develop and communicate a cohesive product strategy and roadmap for loyalty and ecommerce initiatives, aligned with overall business objectives.
  • Collaborate with senior leadership to define key priorities, milestones, and success metrics for the product team.
  • Lead a team of product owners, providing guidance, mentorship, and support.
  • Work closely with cross-functional IT teams, including other product managers to facilitate the successful delivery of product features.
  • Act as the primary point of contact for business stakeholders across the organization, providing regular updates on product development progress, milestones, and dependencies.
  • Collaborate with key stakeholders to gather requirements, prioritize feature requests, and resolve any issues or challenges that may arise
  • Apply agile methodologies to drive iterative product development and delivery, ensuring alignment with business priorities and customer needs.
  • Facilitate backlog grooming, and daily stand-up meetings to keep the team focused and on track towards achieving product goals.
  • Identify areas for continuous improvement within Customer and digital domain as well as other systems in the respective domain, implementing enhancements to drive greater efficiency and effectiveness.
  • Stay updated on industry trends and market conditions to make informed decisions.

What you have

  • University Degree in Information & Computer Technology, or any other discipline of technical orientation. Master’s degree will be considered an asset
  • 5+ years experience in a product organization in all or any of the following areas: IT, Loyalty, ecommerce.
  • Working in the retail industry would be considered a plus.
  • Very good working knowledge on the following areas: online commerce, customer care, digital journeys.
  • Experience of complex IT landscapes and large organizations
  • Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian)
  • Excellent command of the English language both written & spoken.
  • Ability to travel (Europe) up to 10% depending on the nature and the duration of the assigned projects/work.

 

What you bring

  • Stakeholder Management | Proven track record of collaborating cross-functionally and building strong relationships with internal and external stakeholders.
  • Leading others | Empower and develop others, reinforce and influence
  • Authentic Communication | Deliver messages in a clear, compelling, and concise manner, convey complex ideas effectively to diverse audiences
  • Togetherness | Value teams’ ideas, uniqueness and safeguard belonging.
  • Critical & Analytical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions.
  • Proactivity |Take initiatives, anticipate needs and actively seek opportunities for improvement.

We care for You 

  • Hybrid way of Working 
  • Free lunchbreak in our restaurant  
  • Free parking  
  • Lifelong learning & development 
  • Wellbeing Program 

 

A place where everyone belongs 

We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.   

 

Certified by Diversity Charter Greece and SHARE Equality Label   

 

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We Give Our Best to Make a Difference in People’s Lives     

#EdoToKaloEinaiGiaOlous #proudABers  

What
matters to us?

Ahold Delhaize is one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together, we help people eat well, save time and live better – it’s how we make a difference. And we do it because we care: for our customers, our people and the world around us.

Be courageous

"I realized how much impact you can truly have as an individual, working for such a huge international company.”

Live wholeheartedly 

“The support this company has always offered means the world to me."

Keep growing

“I feel the freedom to show initiative, propose changes and try new things. Having that freedom gave me wings to fly.”

Meet your colleagues

What our selection
process looks like?

1

Application

Share your enthusiasm for Ahold Delhaize or of our great local brands — explain why do you want to work for us and how you can add value. Your goal is to engage the hiring manager and to get them thinking about you as a potential new hire. Give it your all!

2

Job interview(s)

After you have been selected and depending on the role, you will be invited for one or more job interviews. The job interview, which is a two way conversation, will take place online (via Teams) or at the office. You will be informed by the recruiter. This is your moment to shine (but you always do ofcourse)

3

Online Assessment

When both parties would like to continue the conversation you will be invited for an online assessement, also known as pre-employment tests. The purpose of the test is helping hiring manager determine whether a candidate has the skills, work style, knowlegde of personality to succeed in a the role. 

4

Job Offer

We are thrilled to get you onboard and would like to offer you the job. In this phase we start the conversation about the details which comes with the job, such as compensation, benefits and other contract details. 

5

Welcome the Ahold Delhaize family

We do our utmost for you to feel at home, heard and valued and encourage you to be courageous, live wholehearted and keep growing. Therefore, we start the (pre)onboarding process as soon as you accepted the job offer. This process includes a technical and functional onboarding within Ahold Delhaize or our great familiy of local brands. 

Need help with application or orientation?

Hello, send me a message and I'll be happy to help you

Vana SFYRI

Talent Acquisition Partner

Apply right away

Apply using the application form

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