About Ahold Delhaize

We’re Ahold Delhaize, one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together with our 17 strong local retail brands in the United States, Europe and Indonesia, we make a meaningful difference in the lives of our brands’ customers, our people and the world around us. We offer a highly dynamic, international work environment in which our associates thrive.

• Designs and implements projects of strategic importance for the BS Hub.

• Oversees and is accountable for successful process transitions, including hypercare and ongoing operations.

• Manages processes diligently and responsibly within their domain, ensuring quality and performance.

• Ensures efficient, consistent team communication, encourages feedback, and provides the client with visibility into request progress to improve customer experience.

• Builds a performance-driven culture, manages delivery to meet service levels (SLA), and implements improvements aligned with defined goals.

• Establishes and maintains effective relationships with internal and external clients and partners.

• Plans resources efficiently and creates/manages the budget, proposing cost-saving alternatives and efficiencies.

• Continuously monitors and analyzes results, SLA and KPIs, reviews work/processes/systems, drives performance improvements, leads and develops the team, supports change adoption, and ensures the DPA document is implemented, applied, and kept up to date.

Requirements:

• Bachelor’s degree in HR, Business Administration, Management, or a related field.

• Proven experience in managing HR operations/processes, including process transitions and stabilization (hypercare).

• Strong ability to monitor and improve performance using SLA/KPI reporting, quality standards, and continuous improvement methods.

• Excellent stakeholder management and communication skills, with experience working with internal and external clients/partners.

• Demonstrated people-leadership skills (coaching, motivation, performance management) and change management capability.

• Experience with resource planning and budget management; strong analytical and problem-solving mindset, including ownership of DPA/HR compliance documentation.

What's in it for you?

Aside from what we ask of you in this role, we also have a great deal to offer you: plenty of growth opportunities and various cross-brand career options; flexible working hours; a hybrid working model (we ask you to spend at least 50% of your working time at the office); and the chance to drive meaningful change on a global scale. You can look forward to a good work-life balance, and the chance to work in an inclusive environment that wholeheartedly encourages growth and welcomes you just the way you are.

Plus:

• Minimum 26 days of paid annual leave
• Indefinite contract
• Hybrid model of working
• Flexible working hours

Apply now! 

Are you keen to join the HR team? Even if you don’t tick all the boxes, but you still believe you have the personality and skills that make you a suitable candidate, we strongly encourage you to reach out to us. Apply now via the button on this page, or feel free to contact Damjan Bugarski, Talent Acquisition Specialist via damjan.bugarski@delhaize.rs if you have any questions.