Join a dynamic team where you'll play a key role in optimizing business processes, enhancing service quality, and driving operational efficiency!

About Ahold Delhaize 

We’re Ahold Delhaize, one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together with our 17 strong local retail brands in the United States, Europe and Indonesia, we make a meaningful difference in the lives of our brands’ customers, our people and the world around us. We offer a highly dynamic, international work environment in which our associates thrive.

Your new work environment

As HR Services Specialist (L&D), you will be joining our Human Resources department. Our HR department is the driving force behind the people in our organization. Powered by our 'Growing Together’ strategy, our HR teams ensure we’re fully aligned to attract, retain, and develop people to perform to the best of their abilities. As Ahold Delhaize and the field of HR evolve continuously, we encourage our associates to grow with us. Personal development and learning are vital. The more we learn, the better we’re able to ensure that the rest of the organization learns and develops too. We’re collaborative, ambitious and open, taking ownership of our work, and continuously challenge ourselves and each other. That said, we work hard and have lots of fun along the way, too.

You will be given the freedom and responsibility to take ownership of your work and broaden your horizons by working together with knowledgeable colleagues from different countries who have an abundance of expertise in many areas. We will continuously support you and help you build on your talents and skills for the future. 

Your role is highly diverse and encompasses various responsibilities. Here are the key ones:

• Participates in process transitions, hypercare, and operational processing
• Actively shares feedback and provides clients with insights into request progress to enhance user experience
• Performs tasks to meet service level agreements (SLA) and implements improvements in line with set goals
• Acquires new knowledge about processes and independently applies it in daily work
• Establishes and maintains effective relationships with internal and external clients and partners
• Regularly reports on process progress
• Creates and updates work instructions and other relevant documents
• Builds a knowledge base and trains new colleagues
• Meets SLA and KPI targets while executing tasks to ensure optimal service quality and initiates improvements
  

   

  Requirements:

• A high-school diploma of philological or similar orientation
• At least 2 years of relevant experience
• Excellent knowledge of English and MS Office suite

What's in it for you?

Aside from what we ask of you in this role, we also have a great deal to offer you: plenty of growth opportunities and various cross-brand career options; flexible working hours; a hybrid working model (we ask you to spend at least 50% of your working time at the office); and the chance to drive meaningful change on a global scale. You can look forward to a good work-life balance, and the chance to work in an inclusive environment that wholeheartedly encourages growth and welcomes you just the way you are.

Plus:

• Minimum 26 days of paid annual leave
• Indefinite contract
• 12% discount in our stores
• Hybrid model of working 
• Flexible working hours
• +20 other MAXI Benefits!