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Join us at Ahold Delhaize as a Product Operations Manager and enable us to offer the best-in-class customer experience across our global digital channels.

Hi, we are Ahold Delhaize, a global family of caring brands

Helping people eat well, save time, and live better. That is what Ahold Delhaize (55m weekly customers, 413k colleagues) stands for. As one of the world’s largest and most forward-thinking food retail groups, our global family of local brands creates inspiring shopping experiences. Whether people shop at brick-and-mortars, prefer quick pick-ups, or opt for the convenience of ordering online, Ahold Delhaize delivers.

We are growing our business quickly but responsibly. We advocate and accelerate sustainable retailing, responsible sourcing, supporting local communities, and helping customers make healthier choices in a world in transition. That requires the courage and wholeheartedness to have convictions and stand up for what we believe in. It also takes a growth-hacking mindset: tomorrow’s opportunities call for tomorrow’s skills. But most of all, it requires us to be there for the people and communities we serve. #daretocare

Dive wholeheartedly into these key responsibilities

In the role of Product Operations Manager, you will collaborate with the digital team to enhance our digital products, including mobile, web, and in-store solutions, as well as our digital capabilities, such as seamless checkout, loyalty programs, and personalization. Your hands-on approach and operational expertise will be crucial in managing workstreams, providing agile workshops, and generating valuable insights.

Responsibilities:

• Operational Strategy: Develop and implement strategies to optimize product operations, aligning them with overall business objectives. Identify key performance indicators (KPIs) and metrics to track and measure operational efficiency and effectiveness.
• Process Optimization: Assess existing product operations processes and workflows, identifying areas for improvement and implementing streamlined processes to enhance productivity and reduce time-to-market. Collaborate with cross-functional teams to standardize processes and ensure efficient collaboration across departments.
• Project Management: Lead and oversee the end-to-end product lifecycle, ensuring projects are delivered on time, within budget, and to the required quality standards. Coordinate and prioritize tasks, manage resources, and mitigate risks to ensure successful project completion.
• Streamline Research and Customer Insights: Optimize research tracks and tools to identify customer needs, pain points, and value propositions, enabling data-driven decision-making.
• Roadmap Alignment and Portfolio Insights: Align product roadmaps and portfolio overviews to provide clarity and insight for product managers, brands, and stakeholders, ensuring effective communication and expectations management.
• Reporting and Dashboarding: Develop insightful reporting and dashboards using Jira/Confluence, enabling the product management team to maintain guardrails, communicate expectations clearly, and drive actionable insights for brands.
• Feature Intake Process: Manage the feature intake process, coordinating requests across product managers and ensuring alignment with the right domain teams, facilitating efficient workflow and prioritization.
• Work Overview and Coordination: Collaborate with product managers, product owners, and designers to maintain a comprehensive overview of planned, in-progress, and blocked work. Identify bottlenecks and unaccounted administrative tasks, raising attention to ensure smooth progress.
• Implementation Support: Assist the product management team with implementation process steps, such as Quarterly Planning (PIs) and User Acceptance Testing (UAT), contributing to efficient project execution and successful product releases.
• Release Guides and Stakeholder Communication: Coordinate efforts to improve the quality and completeness of release guides, demos, onboarding materials, and communication channels to stakeholders, ensuring seamless product launches and effective stakeholder engagement.
• Agile Coaching and Facilitation: Contribute as an agile coach or facilitator to improve ways of working between brands, IT, and development teams, fostering collaboration, efficiency, and continuous improvement.

As a member of our Digital Experience Team, you will work alongside talented product managers and designers who are passionate about creating exceptional customer experiences based on customer insights, data analysis, and a genuine desire to make a positive impact on millions of customers' lives.

We welcome caring colleagues who

• Combine a degree in Design, Technology, or Business Studies with a minimum of 7 years of experience working in the digital field
• Are versed in in reporting using Jira/Confluence and have Experience in utilizing data and analytics tools, such as Adobe
• Have a track record of successfully leading and executing complex digital projects and/or programs
• Are fluent in English and have strong communication skills (both written and spoken)
• Have strong interpersonal skills and the ability to operate effectively within a large matrix organization
• Are as caring, courageous and growth-minded as your colleagues, and are happy to embrace and advocate the #daretocare philosophy

At Ahold Delhaize and our local brands we define diversity broadly, seeing it as inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more, and we accept all people for who they are.

This is how you keep growing

Ahold Delhaize is growing enthusiastically, but sustainably. If we can grow while having a more positive impact on people or our planet, we’re going for it. We encourage all of our 413,000 colleagues to share this attitude on a personal level, so opportunities to master new skills and expand your capabilities are a given. And because we’re a global family of brands, finding your next challenge comes (almost) as naturally as calling an actual relative. We #daretocare for our people at all levels. What that translates to in this role?

• A gross annual salary of € 72-87K including Holiday Allowance. We also offer attractive bonuses, plus a first-rate pension plan with a personal contribution of just 4.7%.
• The development and career prospects you associate with a global player: best-in-class coaching, well-constructed growth paths and international, cross-brand career options
• 20 vacation days, supplemented by a personal budget: take an additional 12.5 days off, opt for discounts, or simply take the cash
• Flexible working hours: We foster a vibrant culture by balancing in-person connections and cross-functional collaboration. Therefore, we ask you to ensure you spend at least 50% of your working time each month at the office.
• NS business card and discounts on health insurance and groceries
• The chance to drive meaningful change – healthy, affordable, sustainably produced food matters – on a truly global scale
• Membership in a diverse community that wholeheartedly embraces courage, inspires growth, and dares to care
• We are open to candidates working from our office in Brussels, Athens, Prague, Belgrade, or Bucharest who are willing to travel to the Zaandam (Netherlands) office frequently. 

Dare to care and grow with us?

We look forward to teaming up! Virtually and at your home away from home: our vibrant HQ, right next to Zaandam station. Want to know more before you hit the Apply button? Anouk Reus, Talent Acquistion Partner, will gladly talk you through the position at anouk.reus@ah.nl.

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